Booking Details
How early do you take reservations?
As long as bookings are reserved based on our minimum night requirement, we can take the reservation at published rates as early as you wish to book.
What is your minimum stay?
A minimum stay of three nights is required during summer and seven nights during winter.
What is due to reserve the room and what are the cancellation polices?
To secure your booking, a deposit of three nights in the summer and seven nights in the winter is required, with the balance due on arrival.
Cancellations received less than 15 calendar days in advance in summer and less than 30 calendar days in advance in the winter are subject to a 3 night cancellation charge.
Cancellations occurring after check-in will forfeit their deposit.
What credit card types are accepted to guarantee/deposit?
We accept Visa, MasterCard or AMEX.
I am a RCI member; can I check availability and reserve an exchange?
For RCI booking requests, you will need to contact RCI directly for availability and booking. Additional nights can be reserved directly with the hotel at hotel rates, based on the hotel’s availability.
I am a Crane member, how do I book additional nights?
Crane members are free to reserve additional room nights with the hotel at a special member’s rate. Please inquire through reservations@thecrane.com.
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General Information
Do you need a passport to travel to Barbados? Yes. Please note that effective Jan. 8, 2007 all US and Canadian citizens will require a passport to re-enter their respective countries. For more details relating to travel documents, kindly visit www.barbados.org/docs.htm.
How do I get information about things to do during my stay?
With reference to island activities, these arrangements can be made through our Concierge Dept. during your stay. The concierge can also arrange spa and beauty treatments, baby—sitting, restaurant reservations, and in-room grocery delivery. Please contact them via email at concierge@thecrane.com.
What type of development work is going on and will it be noisy?
We are currently adding more rooms and constructing The Crane Village, to feature a choice of gourmet and casual restaurants. The construction schedule is approximately 8:00am – 5:30pm and there will be some intermittent noise factor. Please note however that public areas such as the beach, new pool complex and restaurants are not affected.
Is the resort handicapped accessible?
We are accessible through the provision of elevators and ramps in various locations. Our spacious accommodations also offer flexibility for you to easily maneuver around in your unit. However, assistance will be required to access some areas. Please note that Crane Beach is not currently handicapped accessible, but the elevators to the beach are under development.
Is tap water safe for drinking? Yes.
What is your currency?
The local currency is Barbados dollars (BD$). The rate of exchange is approximately US$1.00 = BDS$2.00.
Are other restaurants within walking distance?
The Resort offers two restaurants on site – L’Azure (Int’l/Caribbean) & Zen (Thai/Japanese). Other close dining options are located approximately 15-20mins. away by car.
Does The Crane offer meal plans? Yes, we offer two types of meal plans. You can purchase the breakfast plan, or half board (breakfast & dinner). These plans are offered for adults and children. Please click here for more details. Also note that supplement charges will apply to certain items on the menu, special events or holidays and that meal plan rates do not include beverages.
Is there a bank close by?
The closest bank is approximately 5-10mins. from the hotel, located in the Emerald City Complex, Six Roads, St. Philip.
Are pets allowed?
The Crane does not offer facilities to accommodate animals.
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Hotel Services
How many restaurants do you have and what is the dress code? We offer a variety of dining options in our two restaurants – L’Azure & Zen. Please view our dining page for more details. The dress code for both restaurants is elegantly casual.
Does The Crane offer any shuttle service to other places on the Island (Airport, Clubs, Restaurants, or Activity sites); if so, where and how often?
Taxis are readily available on property and can be reserved for your transportation. A free shuttle from an external company offers shopping transportation to our Capital - Bridgetown. There is also a free shuttle from an external company to & from a nearby grocery store. Kindly pre-book these services with our Concierge Department.
What type of activities do you offer at the Crane?
Our Concierge Desk will be pleased to reserve activities for you off site; on property, our guests typically enjoy relaxing on the beach or around the pool areas.
Do you have a fitness centre?
We currently offer a small work out room with exercise machines; with plans for an expanded fitness centre in the Crane Town Centre by late 2008.
Do you have nightly entertainment? On Sundays The Crane offers live entertainment during our Gospel Buffet Breakfast and Buffet Lunch. L’Azure and Zen restaurants feature soft piped music.
Is there a grocery or shopping near by?
We offer an in-room grocery delivery service; to order groceries, please click here. In addition, a small shopping center is in close proximity (approx. 5mins drive) which has a grocery outlet and they provide a complimentary shuttle. For major shopping, you will need to visit our Capital – Bridgetown, which is located about 30-40mins. from The Crane.
Do you offer a kids club or baby- sitting service (is baby sitting offered in a central location - not in my room)?
Private baby -sitting services can be arranged at a separate cost, in the comfort of your room, however, we do not offer an organized children’s facility.
Do you have a spa?
A full-service resort spa is planned later in the development. Currently, the concierge department will be happy to arrange in-room spa treatments at your convenience.
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Room Amenities
Can a fold away bed or crib be placed in my room?
A foldaway bed or crib can be placed in your room for any room category except our Hotel rooms, Suites or Junior Suites. Cribs are complimentary but there is an additional nightly charge for fold away beds.
Do you offer daily maid service?
Yes
Do the rooms offer kitchens?
Junior garden view suites feature mini-kitchens while all other room categories offer a full-sized kitchen, complete with appliances and a full complement of cutlery. In addition, all rooms except junior suites offer a washer and dryer unit.
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Beach Information
I’ve heard that The Crane is on the Atlantic side of the island; is the beach safe for swimming?
Protected by a natural coral reef just about where the Atlantic Ocean meets the Caribbean Sea, Crane Beach boasts one of the best swimming venues on the island of Barbados. Besides being safe and having a gentle descent from shallow to deep, it's also soft on your feet as there are no sea urchins, stones or coral underneath. However, we are located on the southeast coast of Barbados, where at times the sea current could become strong. Caution should be taken at all times.
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