Travel
Information

Yes, The Crane Resort is an approved quarantine facility, offering travellers quarantine facilities until the receipt of negative results from a 2nd mandatory COVID-19 PCR test.

All available special offers may be booked for quarantine purposes.

*An appointment for your 2nd PCR test will be made for you on arrival and administered by our on-site medical professionals.

Hear from one of our recent guests, Rene Daniella, about her quarantine experience.

Only the member of the party that tests positive will be required to isolate in a government-approved isolation facility, or at The Crane in separate accommodation, if approved for same. All other members of the party will be quarantined at The Crane, monitored and tested by the island's public health authorities.

Effective Feb 3, it will be mandatory for ALL persons travelling to Barbados to enter with a negative COVID-19 PCR test from an accredited facility taken within 3 days prior to arrival. A rapid antigen test may also be administered on arrival. A mandatory 5-day quarantine will then be in effect, with a 2nd PCR test required at 5 days.

All visitors should travel with a thermometer to conduct daily self-temperature checks during a monitoring period of 7 days after arrival.

Member Cancellation Policy:

Please contact members@thecrane.com for more information on the applicable cancellation policy for your owned week(s)/points.

Guest Cancellation Policy:

In response to fluid external conditions, we are implementing the following policies:

For guests with existing reservations for upcoming travel until April 16th, 2021:

We will allow rescheduled dates for one year from your original travel date without penalty, with your full deposit applied to your future stay. If the credit exceeds the cost of your future stay, we will allow you to apply the remaining balance to incidentals. If you don’t wish to reschedule your trip, your full deposit will be forfeited.

For guests with non-refundable reservations for upcoming travel until April 16th, 2021:

We will allow you to reschedule your stay within one year from your original travel date without penalty. To reschedule your booking, please send us an email at reservations@thecrane.com or contact +1 246-423-6220. We will respond to the most urgent emails – based on the closest travel dates – first, and as soon as possible given the circumstances.

We will continue to take bookings with a flexible cancellation policy (up to 7 days prior to arrival). This is subject to change as the public health situation continues to evolve.

Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

You may be denied boarding at your international gateway without a negative PCR test taken within 72 hours.

However, if you arrive in Barbados without a valid negative PCR test, you will be tested at the airport. 

It is mandatory for ALL persons travelling to Barbados to take a COVID-19 PCR test from an accredited facility within 3 days prior to arrival in order to enter the country. Relevant accrediting bodies and standards include ISO:15189, CAP, UKAS or equivalent.

Test Results

Test results should be submitted electronically at travelform.gov.bb and all travellers should also bring a physical copy with them. Submitted tests will be validated by the Ministry of Health & Wellness in Barbados.

StageZero Life Sciences offers convenient, in-home COVID-19 testing in North America

Travelling to Barbados from North America just became a whole lot easier! A landmark agreement between the Government of Barbados and the American-based reference laboratory StageZero Life Sciences will allow travellers coming from the United States and Canada to have their COVID-19 PCR tests expedited via a mobile healthcare professional.

The high complexity lab is guaranteeing prospective test results back in 48 hours or less, crucially assisting prospective travellers in meeting the Barbados entry requirement of having a COVID-19 PCR test done three days prior to their arrival. For more information on how to schedule a test with StageZero, click here.

Air Canada and Shoppers Drug Mart Partnership

COVID-19 testing is now available at select Shoppers Drug Mart locations in Ontario, and Alberta for asymptomatic individuals who require a negative COVID-19 test in preparation for an upcoming international flight. Results are provided earlier than may be possible in the Provincial public program and are typically available within 24-48 hours. The cost is CAD $199 plus tax. For more information, click here.

With Barbados' requirement for travellers from high and medium-risk countries to take a COVID-19 PCR test from an accredited facility within 3 days of travel, the Barbados Tourism Marketing Inc. (BTMI) has compiled a helpful testing centre resource for would-be travellers from the United Kingdom here.

If you have not booked a rate inclusive of the second test, this will be administered by our on-site medical professionals at a cost of US$150. 

The appointment for your second test will be booked upon check-in.

Testing is by appointment daily between 9:00 AM - 11:00 AM.

Please bring your passport and a copy of your arrival PCR test to the Doctor’s Office. If you were tested/retested at the airport, the latter is not required.

Test Results

Your test results are typically returned within 1-2 days. A medical professional will call you with your test results typically between 7:00 AM - 9:00 AM.

Barbados' Ministry of Health & Wellness has advised that delays are being experienced in the return of test results and a hotline for persons who have been awaiting results for more than 72 hours has been established. For more information, click here.

Clearance/Status

Once you have been advised of negative test results, you are free to visit the Front Desk to change your wristband, leave the resort, and/or check out of the property. If you require either a quarantine certificate or PCR lab report with proof of negative results for ongoing travel or medical purposes, this will be available at the Front Desk.

Several countries, including the US, Canada and the United Kingdom, have recently announced a new border entry requirement for travellers to show proof of negative COVID-19 test results within 72 hours of entry.

Please be sure to check the specific entry requirements for your home or destination country and arrange your testing accordingly as requirements vary by country.

Appointments for onsite PCR testing can be made through our Concierge. PCR Tests are US$150 each, administered by our onsite medical professionals. The published wait time for results for inbound and outbound visitors is 24 hours based on the Ministry of Health's testing categorisations. This may be subject to some delays if the lab is experiencing high volumes.

Outbound Antigen tests are being provided by the Government of Barbados, at the Wildey Gymnasium, St. Michael. Tests are conducted between 9:30am – 4pm. Additionally, there will be a cost of BBD $100 per person for this test. Cash is not accepted and therefore, persons will be required to pay using debit or credit cards. The visit, including swabbing and waiting for clearance after results, takes approximately 1 ½ hours. Our concierge can arrange transportation as required.

The Government of Barbados has implemented a number of “stay-at-home” directives to control the spread of COVID-19. Kindly note that all restrictions are subject to change as the situation remains fluid.

A national curfew is in effect now through Sunday, March 14th, 2021, between 7:00 PM – 6:00 AM each day. During this period, all citizens, residents and visitors must be in their residences or hotels/villas by 7:00 PM nightly.

Monday - Saturday only:

Banks, supermarkets, minimarts, gas stations and the convenience stores within them, hardware stores, and pharmacies will remain open, with limited hours, for essentials. Only gas stations will remain open on Sundays, but not their stores.

External restaurants will be open for curbside pickup and delivery only, starting March 1st. Bars will remain closed

Daily:

All Barbados beaches will open only between 6:00 AM – 9:00 AM and 3:00 PM – 6:00 PM for swimming and exercise, including Crane Beach. You are also permitted to exercise outside the resort within the same hours, with no more than 2 persons together unless from the same household.

Our restaurants remain open on a limited basis for in-house guests only. The dining schedule can be viewed via your in-suite QR code or by clicking here. 

The General Store will remain open for groceries for Green Band guests only, and grocery delivery may also be ordered online here.   

Serenity Spa and the Fitness Centre will be closed.

No external visitors will be allowed into the resort during the curfew period.

We thank you in advance for your patience and understanding as we adjust our operations to meet all national mandates and continue to keep all our staff and guests as safe and healthy as possible.

All guests are expected to adhere to the protocols of the Crane Confidence Programme including the wearing of face masks and colour-coded wristbands.

Each guest room is thoroughly cleaned and sanitized pre-arrival, under the Crane Confidence Programme.

Daily housekeeping service will be provided to suites occupied by wearers of green wristbands only. Note, suites occupied by wearers of other coloured wristbands will not receive housekeeping service however additional linen can be supplied on request by dialling Ext. “0” or “6545”.

For ongoing mosquito prevention, fogging occurs throughout the resort on Tuesdays and Fridays between 5:00 PM – 6:30 PM. The fog is harmless to you and we kindly ask that you open your room to allow the fog to enter.

Under the Crane Confidence Programme, ALL guests of The Crane Resort are required to wear a wristband while on the property until further notice. The wristband issued will be in accordance with tourism health and safety protocols. Please note the wristband colours and meanings below.

• Green: Full Resort & Off-property Access/Movement Allowed
• Blue: Restricted to Guest Room Until Negative 2nd Test Result
• White/Silver: Non-resident Guests 

We are committed to providing a worry-free environment for our guests to safely visit and enjoy our resort while providing a safe environment for our team members to work. The Crane Confidence Programme incorporates enhanced sanitization, physical distancing, and safety protocols throughout the guest journey. For more details, please click here.

Yes. In keeping with guidelines from the Government of Barbados and advice from the Ministry of Health, we require face coverings for movement around all public areas of the resort.

Masks may be removed while swimming, sitting in a lounge chair socially distancing from others or while dining in a restaurant.

Effective February 3, the Government of Barbados has mandated the wearing of face coverings in public, except when exercising, eating or drinking. Many businesses across the island will only allow you to enter if you are wearing a mask in the proper fashion. You may also be subject to a temperature check and hand sanitisation when entering many premises including restaurants, bars and supermarkets.

Protocols are fluid in response to the demands of the pandemic and we encourage you to reference barbadostravelprotocols.com for the most current information as you make your travel plans.

To view our Weekly Dining Schedule, please click here. 

Room Service is available for all meal periods.

For in-room dining menus and restaurant hours, visit checkedin.thecrane.com.

Groceries can be ordered from The General Store, either pre-arrival or while in-house via the online form here.

Both groceries and in-room dining are delivered on a contactless basis, to guests in quarantine or isolation.

In the interest of continuing prevention of any community spread on the island, if you test positive for COVID-19, you would typically be transferred by public health authorities to a government isolation facility to receive first-rate treatment and care until your recovery.

If you are booked for 5 nights or more, you now have the choice of isolating at The Crane Resort in a designated private pool suite with breakfast included for your recovery period.

Upon receipt of a positive COVID-19 test, the Ministry of Health will conduct a full health assessment at the Harrison Point isolation facility including screening for any underlying health conditions that could compromise your wellness. Transportation will be provided to and from the facility. Clearance to isolate must be received by the Ministry of Health, in writing, before guests can return to the property to isolate.

During isolation at The Crane:

• You will be contacted daily by our Personal Concierge to check on your overall well-being and to ensure your stay is continuing comfortably.
• You are not permitted to leave your suite and as such, you have not been issued with an entry key card. Visitors are strictly prohibited.
• You will be issued with a red wristband in accordance with the restricted movement protocols of the Crane Confidence Programme.
• The corridor leading to your suite is outfitted with CCTV and will be monitored 24/7 by our Resort Officers along with a 24/7 physical security presence by the Barbados Defence Force.
• Any medical care required will be provided by personnel from Barbados’ Ministry of Health at a charge which will be communicated to you based on evaluation of your personal health at the time of isolation.

*Initial 5 night booking is non-refundable. Additional nights will be offered at an isolation rate to be confirmed at the time of booking.

Isolation is defined as being restricted completely to your suite at the resort, while you recover from the COVID-19 virus. Quarantine is a precaution taken to protect you and others from risks of catching the virus, while isolation means you have already been found positive after a 2nd test.

With The Crane's isolation offer, it means that in the rare possibility you are found positive while on vacation, you continue to relax in a suite with a private pool, perhaps with a rum punch in hand, instead of being transferred to the Barbados government medical facility for recovery.

If you have received a positive test result for COVID-19 while in Barbados, commercial flight travel is not permitted until recovery. Private jet transport remains an option.

However, if you choose to stay in Barbados, The Crane offers persons who've booked 5 nights or more*, the choice to self-isolate in a designated private pool suite with breakfast included until you are cleared for travel (typically within 10 days of your initial positive result).

Perhaps you may wish to continue enjoying the warm tropical breezes and the island’s brilliant year-round sunshine to speed your recovery?

*Initial 5 night booking is non-refundable. Additional nights will be offered at isolation rate to be confirmed at the time of booking.

You will be isolated until you have received clearance from the Ministry of Health that you are no longer contagious. This typically would be expected to last no more than 8 or 9 additional nights to your original booking.

While in isolation:

• You will receive complimentary breakfast for the duration of your isolation period.
• The Resort will waive the delivery fee for your grocery, breakfast, lunch and dinner deliveries. Room service/deliveries will be conducted on a contactless basis.
• All restaurant menus will be placed in your suite for convenience and orders may be placed by contacting Room Service. Groceries can be ordered online here.
• Housekeeping service will not be offered while in isolation, however, your suite has been pre-stocked with necessary linens. Any extra linens (sheets, towels, etc.) needed will also be delivered to your room on a contactless basis.

While bookings of 5 nights or more will be given priority for isolation rooms, if your initial booking is less than 5 nights, you may have the option of moving to the isolation area of the property. Please contact our Reservation team for more information regarding applicable rates and availability.

Alternately, you still have the option of being isolated at the government medical facility at Harrison Point without any additional charges.

Members may reserve an isolation suite*, if needed, using Crane or Encore Points. Please contact our Owner Services team to make your booking should this become necessary.

Alternately, you still have the option of being isolated at the government medical facility at Harrison Point without any additional charges.

*Subject to availability.