Our COVID-19 Response
As you are aware, Coronavirus (COVID-19) continues to have a significant impact on the travel industry and we understand that you may be concerned about your upcoming travel plans.
Enhanced Air Arrival Protocols
Effective Sunday, July 12th, 2020, scheduled commercial air traffic resumes at Barbados’ Grantley Adams International Airport. The Government of Barbados has introduced a robust suite of protocols for persons arriving into the country. These protocols may be revised by the Government on a rolling basis as the situation evolves. Please be assured we will share further details when these are made available. Key among these protocols are:
- Within 72 hours prior to departure for Barbados, all travellers from the UK, US, Canada and other extra-regional countries are strongly encouraged to take a COVID-19 PCR test from an accredited laboratory (ISO, CAP or UKAS equivalent).
- Travellers from within the Caribbean will have up to one week prior to departure for Barbados to take their tests.
- Travellers must complete an updated Embarkation/Disembarkation (ED) Card which will be made available online. This card has several new questions which will relate specifically to personal health and symptoms.
- Once all required steps are completed and supporting documents uploaded, travellers will receive a bar code via email.
- On arrival in Barbados, travellers will be required to present evidence of a negative result of a PCR COVID-19 test, and the bar code to clear immigration.
- Travellers without a documented negative COVID-19 PCR test result from an accredited or recognised laboratory will be required to take a test upon arrival and will be expected to isolate, pending the results. In our experience, this will result in you enjoying dinner in your room on your first evening in Barbados, before receiving your results the following morning.
- If the traveller tests positive, they will be placed in isolation courtesy of the Government of Barbados where they will receive excellent care from the island’s Ministry of Health and Wellness.
- At the airport, other general public health protocols remain in place including wearing face masks en route to Barbados, physical distancing at three feet, and temperature checks.
With the resumption of air traffic and in anticipation of increased arrivals, we have scaled up operations to offer in-restaurant dining and spa services. Our service and amenities offering will continue to be reviewed and revised in accordance with health and safety protocols and demand.
All new reservations will be subject to our flexible cancellation policy, in which all cancellation penalties will be waived up until 24 hours prior to arrival.
Member Cancellation Policy:
Members, please log-in to the Owners’ Centre and view General Documents for more information.
Guest Cancellation Policy:
In response to fluid external conditions, we are implementing the following policies:
For guests with existing reservations for upcoming travel until August 31st, 2020:
We will allow rescheduled dates for one year from your original travel date without penalty, with your full deposit applied to your future stay. If the credit exceeds the cost of your future stay, we will allow you to apply the remaining balance to incidentals. If you don’t wish to reschedule your trip, your full deposit will be forfeited.
For guests with non-refundable reservations for upcoming travel until August 31st, 2020:
We will allow you to reschedule your stay within one year from your original travel date without penalty. To reschedule your booking, please send us an email at email@example.com or contact +1 246-423-6220. We will respond to the most urgent emails – based on the closest travel dates – first, and as soon as possible given the circumstances.
We will continue to take bookings for dates after July 12th with a flexible cancellation policy (up to 24 hours prior to arrival). This date is subject to change as the public health situation continues to evolve.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Health & Safety Protocols
At The Crane, we’ve always been dedicated to providing a clean and safe environment for our owners, guests and team members and as we tackle the changes required in our industry in response to the COVID-19 pandemic, we understand that you’ll look to us for reassurance prior and during your stay as it relates to your safety. With this backdrop, we have established the Crane Confidence Programme, which incorporates enhanced sanitization, physical distancing, and safety protocols throughout the guest journey.
The Crane Confidence Programme is committed to providing a worry-free environment for our guests to safely visit and enjoy our resort, while providing a safe environment for our team members to work. Throughout the property, the below Crane Confidence measures will be noticeable:
Temperature Checks: In keeping with the local health authority’s mandate, temperature checks of arriving guests and daily checks of all staff members will be carried out with handheld portable temperature sensors.
Personal Protective Equipment (PPE): All team members will wear personal protective equipment, which will include face coverings, disposable gloves, hand sanitizer and/or disinfectant wipes and approved multi-purpose surface cleaners for use at work. All team members will be trained on the appropriate use and disposal of this protective equipment.
Guests will also be required to wear masks/face coverings while in proximity of persons in public spaces within the resort, i.e. when unable to fully physically distance from others.
Physical Distancing: Along with the sanitary measures in place across the property, the Crane Confidence Programme will employ physical distancing protocols in high traffic public areas. Clear markings will be used to indicate six-foot distances. Public seating areas will also be reconfigured to accommodate physical distancing.
Cleaning & Sanitizing Protocols: Throughout the property, enhanced cleaning and sanitizing processes will be conducted with approved multi surface cleaners, disinfectants and equipment. Team members will be trained on the proper use of these chemicals and equipment to ensure effective cleaning. These protocols will include:
Guest Rooms: The use of stringent cleaning and disinfecting protocols to clean rooms post departure, pre-arrival, and during stays, with particular attention paid to high-touch items. Such items include electrical switches, door handles/ knobs, TV remotes, telephones, clocks, thermostats, telephones, major bathroom surfaces, Jacuzzis, safes, kitchen appliances, hard surfaces and bedding.
Public Areas: A variety of wall-mounted, and free-standing sanitizer stations will be strategically located throughout the Resort, especially in high traffic areas. There will be increased cleaning and sanitizing of high contact items within public areas, for example, credit card machines, lounge chairs and restaurant furnishings. Areas such as the fitness center, elevators, door handles and public bathrooms will be cleaned and sanitized on a scheduled basis throughout the day.
Non-Guest Areas: Increased cleaning and sanitization of high touch team member areas such as entrances, bathrooms, administrative offices, staff cafeteria etc.
Resort Signage: Crane Confidence signs will be displayed throughout the property, to sensitize guests and team members on the best practices as it relates to keeping the environment safe. Guests and team members will be encouraged to read and adhere to these practices.
COVID-19/Crane Confidence Training: All team members will receive specialized training on the new cleaning and safety protocols which will build upon the already established high standards at The Crane. These training resources will be easily accessible and available to team members on an ongoing basis.
Last updated: June 30, 2020