The Crane Resort (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.
We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts, and regular testing of our digital accessibility.
Digital Accessibility Compliance Guidelines and Goals
We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.
Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.
Operable. We ensure the website is compatible with users’ browsing methods.
Understandable. Our content and information on all amenities is provided in a clear, concise way that avoids ambiguity.
Robust. A wide range of technologies can be used to access our site content.
Continuous Digital Monitoring
Our site undergoes real-time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.
Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.
We welcome feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at reservations@thecrane.com with a description of the issue you encountered and your contact information. Your experience matters to us.
The Crane Resort website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities, and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter, and Instagram.
Features and Amenities
Please note that The Crane Resort does not offer specifically mobility accessible accommodations, however, some may suit the needs of guests with limited mobility. We are happy to provide further information. Contact us for more details.
The following accessibility information is provided to assist our guests in making an informed decision as to whether the resort meets their needs.
The Crane Resort features:
Accessible public entrances with widths of 53” and 59” respectively.
The registration desk is 48 ½” high. Guests who are unable to use the registration desk will be personally attended by staff.
Accessible route from the public entrance and rooms to the registration area.
Accessible elevator with braille instructions. Height of the highest button in the elevator is 54”.
Accessible route to the elevator from the public entrance, registration desk, and rooms.
Accessible emergency exits with widths of 53” and 59” respectively.
Restrooms.
Accessible concierge desk.
Accessible route from the parking area to the main entrance.
Space to accommodate accessible vehicles.
Accessible transportation may be arranged with the concierge.
Visual and audible alarms for smoke, fire, and emergency.
Guest room televisions have closed captioning available as an option.
Food and beverage outlet accessibility:
L'Azure Restaurant: no doorway, and there is an accessible dining upper level.
Zen Restaurant: 34 ½” entrance door width.
D'Onofrio's: 49” entrance door width and accessible covered terraced dining area.
Carriage House Restaurant: no doorway, and there are accessible dining levels.
Village Cafe: 43” entrance door width and there is accessible covered outdoor seating.
The Grove Beach Bar & Grill: no doorway and ramped access to the beach; however it may not be accessible to guests who use wheelchairs.
Accessible route to food and beverage outlets, except The Grove Beach Bar & Grill, from the public entrance and rooms.
Meeting and event facility accessibility:
Town Hall has entrance door width of 51".
Carrington Room has entrance door width of 55".
Windsor Room has entrance door width of 55".
Belleplaine Room has entrance door width of 56".
Please note that the meeting and event spaces are on the upper floor of the building, so there is currently no accessible route to reach it.
Accessible business center with entrance door width of 59”.
Accessible route to business center from the public entrance and rooms.
Fitness center with entrance door width of 53”.
Please note that the fitness center is on the upper floor of the building, so there is currently no accessible route for guests who use wheelchairs to reach it.
The Crane Resort pools do not have accessible features for guests who use wheelchairs.
Serenity Spa has no doorway and features an accessible reception desk. Some services are accessible as well. Please contact us for further details.
Colombian Emeralds has an entrance door width of 52".
Cave Shepherd has an entrance door width of 52".
The General Store has an entrance door width of 43".
Tennis Courts have an entrance width of 37.5".
From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on The Crane Resort website. The hotel is not responsible for any third-party content on the website.