At The Crane, we’ve always been dedicated to providing a clean and safe environment for our owners, guests and team members and as we tackle the changes required in our industry in response to the COVID-19 pandemic, we understand that you’ll look to us for reassurance prior and during your stay as it relates to your safety. With this backdrop, we have established the Crane Confidence Programme, which incorporates enhanced sanitization, physical distancing, and safety protocols throughout the guest journey.
The Crane Confidence Programme is committed to providing a worry-free environment for our guests to safely visit and enjoy our resort, while providing a safe environment for our team members to work. Throughout the property, the below Crane Confidence measures will be noticeable:
Temperature Checks: In keeping with the local health authority’s mandate, temperature checks of arriving guests and daily checks of all staff members will be carried out with handheld portable temperature sensors.
Personal Protective Equipment (PPE): All team members will wear personal protective equipment, which will include face coverings, disposable gloves, hand sanitizer and/or disinfectant wipes and approved multi-purpose surface cleaners for use at work. All team members will be trained on the appropriate use and disposal of this protective equipment.
Guests will also be required to wear masks/face coverings while in proximity of persons in public spaces within the resort, i.e. when unable to fully physically distance from others.
Physical Distancing: Along with the sanitary measures in place across the property, the Crane Confidence Programme will employ physical distancing protocols in high traffic public areas. Clear markings will be used to indicate six-foot distances. Public seating areas will also be reconfigured to accommodate physical distancing.
Cleaning & Sanitizing Protocols: Throughout the property, enhanced cleaning and sanitizing processes will be conducted with approved multi surface cleaners, disinfectants and equipment. Team members will be trained on the proper use of these chemicals and equipment to ensure effective cleaning. These protocols will include:
Guest Rooms: The use of stringent cleaning and disinfecting protocols to clean rooms post departure, pre-arrival, and during stays, with particular attention paid to high-touch items. Such items include electrical switches, door handles/ knobs, TV remotes, telephones, clocks, thermostats, telephones, major bathroom surfaces, Jacuzzis, safes, kitchen appliances, hard surfaces and bedding.
Public Areas: A variety of wall mounted, and free-standing sanitizer stations will be strategically located throughout the Resort, especially in high traffic areas. There will be increased cleaning and sanitizing of high contact items within public areas, for example, credit card machines, lounge chairs and restaurant furnishings. Areas such as the fitness center, elevators, door handles and public bathrooms will be cleaned and sanitized on a scheduled basis throughout the day.
Non-Guest Areas: Increased cleaning and sanitization of high touch team member areas such as entrances, bathrooms, administrative offices, staff cafeteria etc.
Resort Signage: Crane Confidence signs will be displayed throughout the property, to sensitize guests and team members on the best practices as it relates to keeping the environment safe. Guests and team members will be encouraged to read and adhere to these practices.
COVID-19/Crane Confidence Training: All team members will receive specialized training on the new cleaning and safety protocols which will build upon the already established high standards at The Crane. These training resources will be easily accessible and available to team members on an ongoing basis.
Last updated: June 17, 2020