At The Crane, we’ve always been dedicated to providing a clean and safe environment for our owners, guests and team members and as we navigate the changes required in our industry in response to the COVID-19 pandemic, we understand that you’ll look to us for reassurance prior and during your stay as it relates to your safety.
At The Crane, we have established the Crane Confidence Programme, which incorporates enhanced sanitisation and safety protocols throughout the guest journey. Throughout the property, the below Crane Confidence measures are noticeable:
Cleaning & Sanitizing Protocols: Throughout the property, enhanced cleaning and sanitizing processes are conducted with state-of-the-art equipment such as Victory electrostatic sprayers in addition to approved multi-surface cleaners and disinfectants. Team members are trained on the proper use of these chemicals and equipment to ensure effective cleaning. These protocols include:
Guest Rooms: The use of stringent cleaning and disinfecting protocols to clean rooms post departure, pre-arrival, and during stays, with particular attention paid to high-touch items. Such items include electrical switches, door handles/ knobs, TV remotes, telephones, clocks, thermostats, telephones, major bathroom surfaces and amenities, Jacuzzis, irons, safes, kitchen appliances, food & beverage amenities, tables, desks, furniture, nightstands, beds and bedding.
Public Areas: A variety of wall-mounted, and free-standing sanitiser stations will be strategically located throughout the Resort, especially in high-traffic areas. There is increased cleaning and sanitizing of high-contact items within public areas, for example, credit card machines, lounge chairs and restaurant furnishings. Areas such as the fitness centre, elevators, door handles and public bathrooms are cleaned and sanitized on a scheduled basis throughout the day.
Non-Guest Areas: Increased cleaning and sanitization of high-touch team member areas such as entrances, bathrooms, administrative offices, staff cafeteria etc.
Last updated: September 26th, 2022
